Frequently Asked Questions (FAQ)

This document provides answers to common questions from users:

User Accounts

Is there a fee to create an account?

No, H-Impact User accounts are free.

How do I create an account?

  • Click "Sign Up" in the site's header.
  • Enter the requested information including Email and Password for login credentials.
  • Check your email for the "New User Account Welcome" Email sent from H-Impact.
  • From the "New User Account Welcome" Email, click the "Confirm and Activate" link to return back to the site.
  • Sign In to the site to activate your account.

Where do I go to change settings and information about my account?

  • Sign In to the site.
  • From "Your Home Page", click "Your Account" to navigate to "Your Account Settings".
  • Edit and Save the settings of your choice.

Can I change my email?

No, not at this time.

Video Plans

Where do I find out what plan I am signed up for?

  • Sign In to the site.
  • Click "Your Plans" to review "Your Plans History".

How do I find out what videos are associated with my plan?

  • Sign In.
  • Click on video plans.
  • Watch plan videos.

Where do I purchase/subscribe to video plans?

  • While logged out, click the “Subscribe to Watch All” button or from the main menu click Videos → Available Video Plans.
  • Click the Subscribe button for the plan of your choice.
  • Log in when prompted.
  • Click +Plan.
  • Click on the plan of your choice.
  • Complete Checkout Steps.

How do I cancel a video plan?

  • All cancellations can be done through PayPal.
  • Please note that once a plan is canceled you will no longer be billed and you will not be able to watch the videos from the canceled plan.
  • Canceled plans cannot be restarted. In order to watch videos which you previously were able to watch under the canceled plan you must purchase a new plan or a different plan that allows you to see those videos.

For directions on canceling a plan click here.


How do I sign up for events?

  • Sign in.
  • From the main menu navigate to Events and choose Upcoming Events.
  • Review the entire Events list.
  • Use the Curriculum filter by using the Filter and Clear Filter buttons.
  • Click the Read More button for the Event you want.
  • Enter Seats value and click the Add to Cart button.
  • Log in when prompted.
  • Choose an Event.
  • Click Read More again.
  • Review the Event Details including Cost and Location.
  • Click Add to Cart, this takes you to your Cart summary.
  • Click "+ Another" to return to the Events List.
  • Repeat steps to add more Events as needed.
  • Complete Checkout Steps.

Billing Questions

How are payments collected?

  • For all purchases the checkout page redirects you to PayPal to make your purchase.
  • All payments are collected on PayPal's site using their secure payment process.
  • You may use an existing active PayPal account to make a purchase.

What if I don't have a PayPal account?

  • If you do not have a PayPal account you may create one to make your purchase.

What can cause an H-Impact purchase failure?

  • Incorrect or outdated PayPal billing and mailing information may cause a purchase failure.
  • Please make sure your PayPal billing and mailing information is up to date.